Muneem Hossain                                                                  Phone: 972-971-8588 (Cell)

Murphy, TX 75094                                                                     email: ranamuneem@gmail.com

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Summary:

 

Telecommunication personnel with broad experience in administrative support seeking opportunity to work in ICT sector.

 

KEY PROFESSIONAL SKILLS:

·               Experienced in project based vendor and customer coordination for voice communication service

·               Excellent customer service skill

·               Expert in listening to customer needs and make recommendations

·               Skilled in managing  relationship with vendors/customers

·               Expert in CDR (Call Data Record) collection and analyze QoS (Quality of Service)

·               Expert in wholesale voice call routing using Soft Switch

·               International Voice (IP/TDM) project coordination

·               Experienced in RF Drive Test

·               Experienced in E-911 call test

·               Familiar with concepts of wireless technology such as GSM, CDMA, LTE and VoLTE

·               Strong interpersonal and communication skill, detail oriented, quick learner

·               Ability to work independently as well as in team environment

·               Proficient  in Outlook Express, MS Word, MS Excel

·               Ability to learn new technologies and applications quickly

 

EDUCATION

 

Bachelor of Science in Physics with minor in Electronics

University of Dhaka, Bangladesh

 

PROFESSIONAL EXPERIENCE

 

GLOBAL WIRELESS SOLUTIONS INC - DULLES, VA June 2015 – Jan 2016

(FUSION SOLUTIONS INC.)

DATA COLLECTION ENGINEER

 

·               Worked on AT&T Project

·               Tested E911 (Enhanced 9-1-1) system on VoLTE (Voice over Long Term Evolution) network

·               Collected data during non emergency live call test using AT&T Simulation tool

·               Mapped data while maintaining data accuracy

·               Manually entered and processed data in Excel files

·               Analyzed data by sorting and categorizing depending on various telecom components

·               Collected GPS and AGPS data triggered by the E911 GMLC for the market

·               Checked for MT-LR location response by Observed Time Difference of Arrival (OTDOA)

·               Documented end result to submit to management team as well as engineering team

·               Sorted and filtered ESRK (Emergency Service Routing Key) numbers for proper routing

·               Remotely uploaded saved Excel file to NOC (Network Operation Center) server

·               Maintained regional inventory of telecom/testing (Voice/Data) equipments. Coordinated with team members and team leaders to efficiently manage the exchange of the devices via UPS

·               Configured  Cellular handsets  for different mobile networks (VoLTE/UMTS/WCDMA)

 

 

 

 

SOFTWARE QUALITY LEADERS INC - DALLAS,TX Sep  2014 – Jan 2015

ASSOCIATE RF ENGINEER

 

·               Worked on US Cellular project

·               Tested newly built Cellular Network (US Cellular Inc) for data communication services at multiple BTS

·               Collected RF (Radio Frequency) data using RF scanner for 4G LTE pre/post lunch wireless sites

·               Tested for High Speed bandwidth using different parameters  (SINR, RSRP, RSRQ, CQI count)

·               Analyzed data for different parameters (Internet bandwidth speed) to improv network performance

·               Sorted, filtered and calculated data to generate accurate result

·               Plotted result into JDSU tool to produce graphical view in order to submit optimized report to management. Efforts had to be taken to find maximum bandwidth coverage area on report.

·               Performed Throughput measurement using FTP (File Transfer Protocol) UL/DL (Upload/Download)

·               Created SSV (Single Site Verification) and SSD (Site Shakedown)  report for engineering review

·               Resolved errors by troubleshooting Hardware and Software at remote location during data collection

·               Coordinated and exchanged data with other team members using remote support tool (Team Viewer)

·               Worked directly with carrier NOC to achieve perfect data value while they fine tune BTS (Base Tower System) Antenna configuration

 

 

RN GLOBALCOMM INC - MURPHY, TX Jan 2010 – Jun 2014

TELECOM PROJECT OFFICER

 

·               Managed documents, records and reports related to wholesale voice service

·               Setup and coordinated meetings to negotiate with different Telecom Carriers

·               Served as POC (Point of Contact) across various levels of personnel within clients, engineering team, vendors and providers to troubleshoot and resolve issues

·               Identified root cause of problems reported by customers and coordinated with appropriate vendors and/or providers for troubleshooting

·               Followed up with clients to check for the satisfactory level service

·               Managed small VoIP projects where calls were generated from Telecom Carriers and terminated to far end users

·               Managed end-to-end Voice project consisting of  multiple vendors for different cross sections solution, such as SIP device, multiport GSM devices, T1/E1 link

·               Collected international wholesale voice market rate for different  telecom carriers and determine promotional packages 

·               Call routing through Soft Switch using LCR (least Cost Routing) and Percentage method

·               Generated invoice using CDR and applied necessary discounts

·               Maintained project based inventory for equipments such as FXO/FXS Gateway, MUX, Router, Modem, DACS etc.

 

 

OTHER ACTIVITIES

 

Amateur Radio Hobbyist

Volunteered with Red Cross to establish Emergency Communication using HF/VHF LMR stations during Cyclone and Natural Disaster period